FAQ's

How long have you been in business?

Weaver's Communication Inc. opened its doors on Monday July 15th, 1996. Great customer service is what has allowed Weaver's Communication Service Inc. to grow into a company that now serves all of south central Pennsylvania and an expanded base of clients into the entire Mid-Atlantic area. Our local service area includes Lancaster, Lebanon, Harrisburg, York, Reading, and West Chester, along with surrounding areas in the Mid-Atlantic region.

How do my calls get to you?

In order to answer calls on existing business or residence lines, customers must forward their phones to the answering service. The call forwarding feature is needed from your local phone company or on your in house phone system.

How do I get my account information to you?

WCS will provide an initial format sheet for you to complete. When it is returned via email, fax or mail, a coordinator here at Weaver’s Communications Service will prepare your account protocol. This protocol informs our operators how best to assist your callers.

What is the quality of your operators?

Weaver's Communication Service Inc. provides courteous and highly trained operators to answer your call. We’re a part of your team! Our staff has more than 100 years of combined service in the answering service industry.

If your phones are ringing, we can help you.

How soon can I get started?

Usually service can start within 2 days after account information has been entered and protocol is reviewed and approved by you. On more complex accounts, start up time will be discussed and covered on an individual basis.

How do I receive my calls from the answering service?

We tailor our services to meet your needs!

Based on the customer’s instructions, messages can be delivered in various ways. Messages can be delivered by the operator live to the customer, HIPPA Secure Messaging, automated delivery by programmed transmission script with receipt confirmation. Composite scheduled transmissions let supervisory staff.